Privacy Policy

SMart Super Market ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SMart Super Market mobile application.

By using our application, you agree to the collection and use of information in accordance with this Privacy Policy.

1 Information We Collect

We collect information necessary to provide grocery ordering and delivery services.

Account Information

When you create an account, we may collect:

• Full Name
• Email Address
• Password (encrypted and securely stored)
• Authentication details when signing in using:
  • Google Sign-In
  • Sign in with Apple

We do not receive or store your Google or Apple account passwords.

Delivery Information

To process and deliver your orders, we collect:

• Delivery Address
• Location Coordinates (Latitude & Longitude)
• Saved Addresses
• Landmark or Address Notes (if provided)

Location Information

With your permission, the app accesses your device's location to:

• Determine whether delivery is available in your area.
• Help you select your delivery address on the map.
• Improve delivery accuracy.

Location access is optional. You may manually enter your address if you choose not to share your current location, although some features may not function correctly.

Order Information

When you place an order, we collect:

• Ordered Products
• Quantity
• Order Amount
• Delivery Instructions
• Payment Status
• Order History

Device Information

We may automatically collect limited technical information, including:

• Device Model
• Operating System Version
• App Version
• Device Identifier
• Crash Reports
• Performance Diagnostics

This information helps us improve the application's reliability and performance.

2 How We Use Your Information

We use your information to:

• Create and manage your account.
• Authenticate your login.
• Process grocery orders.
• Deliver products to your selected address.
• Verify delivery availability.
• Improve customer support.
• Send order confirmations and delivery updates.
• Improve app performance and user experience.
• Detect fraud and maintain security.
• Comply with legal obligations.

3 Google Sign-In and Apple Sign-In

If you choose to sign in using Google or Apple, we receive only the information that you authorize them to share, such as:

• Name
• Email Address
• Unique Authentication Identifier

Authentication is securely handled by Google or Apple.

4 Maps and Location Services

Our application uses map services to help users:

• Choose delivery locations.
• Save delivery addresses.
• View delivery locations accurately.

Your location is only used for providing delivery-related services.

5 Sharing of Information

We may share information only with:

• Delivery personnel for completing your order.
• Payment service providers for processing payments.
• Cloud hosting providers for securely storing application data.
• Government authorities when required by applicable law.

6 Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic storage or internet transmission is completely secure.

7 Data Retention

We retain your information only as long as necessary to:

• Maintain your account.
• Complete transactions.
• Provide customer support.
• Meet legal and regulatory obligations.

If you delete your account, we will remove or anonymize your personal information unless we are legally required to retain certain records.

8 Your Rights

Depending on your applicable laws, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Update your profile.
• Delete your account.
• Request deletion of your personal data.
• Withdraw consent for location access through your device settings.

9 Children's Privacy

SMart Super Market is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will delete it promptly.

10 Third-Party Services

Our application may use third-party services, including:

• Google Sign-In
• Sign in with Apple
• Google Maps or Apple Maps
• Firebase (Authentication, Analytics, Crash Reporting, Notifications)

These providers maintain their own privacy policies regarding the handling of user information.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published within the application or on our website, and the revised effective date will be updated accordingly.